The Priory Hospital
Priory Road, Edgbaston, Birmingham, West Midlands, B5 7UG DirectionsPhone
Opening hours
Mon - Fri: 6am - 9pm
Sat - Sun: 7am - 6pm
Car parking
Yes - 285 spaces
2 electric vehicle charging stations
We understand that trying to conceive a baby is a stressful and emotional time in people’s lives. We aim to offer an exceptional level of service to make the chance of a successful pregnancy become a reality for our patients.
Our philosophy is to provide each person/couple with a tailor-made investigative programme and management package to suit their individual needs.
We are a very successful fertility centre that offers treatment in a safe, friendly and well managed environment. Meet the fertility team
Some key benefits of having your treatment with us include:
- A consultant-led service every step of the way to ensure our patients get expert advice whenever they need it
- We offer an experienced multi-disciplinary support team delivering both physical care and emotional support for a truly holistic approach throughout treatment
- Egg/sperm sharing programme for eligible patients
- Counselling available free of charge for all patients
- Egg collection under general anaesthetic
- Seven day's a week service
- We offer private room’s with en-suite facilities and meals included during any inpatient treatment (e.g. IVF/ICSI)
A full range of assisted conception therapies are offered at the Fertility Centre. The following are brief outlines of the most commonly requested treatments. More information is available on request.
- Donor insemination (DI)
- Embryo cryopreservation (freezing) and frozen-thawed embryo transfer (FET)
- Intrauterine Insemination (IUI)
- Invitro fertilisation & embryo transfer (IVF)
- IVF & Intracytoplasmic sperm injection (ICSI)
- Ovum and embryo donations
- Surgical Sperm Recovery (e.g. Microsurgical Epididymal Sperm Aspiration MESA)
- Time lapse embryo monitoring system (Primo VisionTM)
We are also able to offer other conventional and complementary treatments in appropriate circumstances.
The availability and suitability of these procedures will be discussed during your consultation and may be considered in place or in conjunction with assisted conception treatment.
Our consultants also have extensive experience and expertise in the management of general gynaecological problems, including menstrual disorders and endometriosis.
There are a number of factors that can impact on the success rates in terms of a live birth any patient can reasonably expect and these factors will be discussed with you at initial consultation and again after pre-treatment tests have been reviewed. However, there are many generic reasons fertility treatment success rates can be impacted, including:
- Age
- Previous Pregnancy
- Duration of sub-fertility
- Medical factors
- Lifestyle factors
- Using patients own eggs versus donor eggs
The HFEA has rated our clinical birth rate as consistent with the national average. You can find out more about how the HFEA rates us here.
Success rates
The HFEA provide verified success rates for all UK licensed centres on their website. The data provided here is a combination of this verified data and the centre’s own most recent statistics and is presented in the HFEA’s preferred format of clinical pregnancies or live births per individual embryo transferred.
- Fresh IVF Success Rate per Embryo Transferred
- Fresh ICSI Success Rate per Embryo Transferred
- Multiple birth rates
- Multiple pregnancy rates
Fresh IVF Cycle Success Rate
2018 Fresh IVF Cycles - Live Births per Individual Embryo Transferred (Latest HFEA Verified Data)
No data has been presented for 43-44 and over 44 age groups as this has data that has been redacted to protect the identity of patients.
2019 Fresh IVF Cycles - Clinical Pregnancies per Individual Embryo Transferred (Latest HFEA Verified Data)
No data has been presented for 43-44 and over 44 age groups as this has data that has been redacted to protect the identity of patients.
2021 Fresh IVF Cycles – Clinical Pregnancies per Individual Embryo Transferred (centre’s own data)
2022 Fresh IVF Cycles – Clinical Pregnancies per Individual Embryo Transferred (centre’s own data)
2023 Fresh IVF Cycles – Clinical Pregnancies per Individual Embryo Transferred (centre’s own data)
Fresh ICSI Cycle Success Rate
2018 Fresh ICSI Cycles - Live Births per Individual Embryo Transferred (Latest HFEA Verified Data)
No data has been presented for 43-44 and over 44 age groups as this has data that has been redacted to protect the identity of patients.
2019 Fresh ICSI Cycles - Clinical Pregnancies per Individual Embryo Transferred (Latest HFEA Verified Data)
No data has been presented for 43-44 and over 44 age groups as this has data that has been redacted to protect the identity of patients.
2021 Fresh ICSI Cycles – Clinical Pregnancies per Individual Embryo Transferred (Centre’s own data)
2022 Cycles – Clinical Pregnancies per Individual Embryo Transferred (Centre’s own data)
2023 Cycles – Clinical Pregnancies per Individual Embryo Transferred (Centre’s own data)
Multiple Birth Rates
2018 Multiple Birth Rate for Fresh Cycles (IVF and ICSI) per Embryo Transferred (Latest HFEA Verified Data)
No data has been presented for 43-44 and over 44 age groups as this has data that has been redacted to protect the identity of patients.
Multiple Pregnancy Rates
2021 Multiple Pregnancy Rate as a Percentage of All Clinical Pregnancies (Centre’s Own Data)
2022 Multiple Pregnancy Rate as a Percentage of All Clinical Pregnancies (Centre’s Own Data)
2023 Multiple Pregnancy Rate as a Percentage of All Clinical Pregnancies (Centre’s Own Data)
Implantation Rate per Embryo Transferred for Time Lapse Imaging (Primo Vision™) 2021 – 2023
“Add On” treatments are optional. It is important to remember that there are still relatively few robust research studies which show that Time Lapse Imaging will increase the chances of success. Please visit Treatment add-ons with limited evidence | Human Fertilisation and Embryology Authority (hfea.gov.uk) for more information on treatment Add Ons.
The generic charges for treatment can be found below. The price will vary depending on medical need so this should be used as a guide only. Individual costing will be discussed with you if you decide to have treatment at our clinic and will also be laid out in the costed treatment plan. Please see General Terms for more information.
- Pre-treatment tests
- IVF and ICSI
- IVF and ICSI Additional Treatments
- IUI and FET
- Egg / Embryo Donation
- Freezing and Storage
- Add On Treatments
- Counselling
- Drugs
- Additional Costs
- Consultant Costs
Pre-treatment tests
Pre-treatment tests are required to understand the individual need of the patient and determine best course of treatment. Please note; Circle Health Group accepts tests patients have had at other facilities, as long as they are UKAS accredited laboratories and meet HFEA or local screening requirements.
| Mandatory | |
|---|---|
| Initial consultation | Refer to consultant's website profile |
| Follow up consultation |
Refer to consultant's website profile |
Routine bloods (patient and partner required to repeat these every 2 years) |
|
| HIV | £20 |
| Hepatitis B | £48 |
| Hepatitis C | £25 |
| Rubella (female only) | £25 |
| Sperm test (annually) | £145 |
Your consultant may recommend the following tests to some female patients to help determine how they will respond to stimulation drugs: |
|
| AMH | £99 |
| Consultant scan | £199 |
| Treatments (excluding medication costs) | |
Additional tests dependant on medical history |
|
| Chromosome analysis | £275 |
| Cystic fibrosis | £275 |
| LH | £75 |
| Testosterone | £75 |
| Blood group | £75 |
| Hepatitis B viral load | £275 |
| Prolactin | £75 |
| CMV | £100 |
| HTLV 1 | £75 |
| Zika nat (semen) two tests required | £200 per test |
| Trial embryo transfer | £312 |
| Vitamin D | £100 |
| Thyroid function | £100 |
| Progesterone |
£75 |
Treatments (excluding medication costs)
| IVF and ICSI | |
|---|---|
| IVF | £3280 |
| ICSI | £3780 |
| Cycle management fee (non-refundable) | £870 |
| HFEA licence authority fee | £100 |
| IVF cycle refund if egg collection attempted but no eggs are collected | £500 plus HFEA fee |
| ICSI cycle refund if egg collection attempted but no eggs are collected | £1000 plus HFEA fee |
| IVF and ICSI refund if eggs fail to fertilize or cleave | £312 |
Intra-uterine insemination (IUI) |
|
| IUI | £730 |
| Insemination under GA (if needed) | £1332 plus IUI fee |
| Cycle management fee (non-refundable) | £330 |
| HFEA DI licence authority fee | £40 |
Frozen embryo transfer |
|
| FET | £1160 |
| Embryo transfer under GA (if needed) | £1332 plus FET fee |
| Cycle management fee (non-refundable) | £282 |
| HFEA licence authority fee | £100 |
Egg / embryo donation |
|
| Egg donation with IVF | £6245 |
| Egg donation with ICSI | £6745 |
| HFEA licence authority fee | £100 |
| Egg donation cycle management fee (non-refunadble) | £870 |
| Known donor IVF cycle refund if egg collection attempted but no eggs are collected | £500 |
| Known donor ICSI cycle refund if egg collection attempted but no eggs are collected | £1000 |
| IVF and ICSI refund if eggs fail to fertilize or cleave | £312 |
| Known egg donation screening | £3000 |
| Known donor’s medication | Starting from £410 |
| Known donation recipient cancellation fee undertaken) | Cycle management fee plus cost of donor screening |
| Embryo donation | £3750 |
| Embryo donation cycle management fee (non-refundable) | £282 |
Egg / sperm sharing |
|
| Sharer screening | £1000 |
| IVF (non refundable once medication started) | £870 |
| ICSI (£845 non-refundable once medication started) | £1370 |
| HFEA licence authority fee | £100 |
| Embryo freezing and 1 years storage | Included in fees |
| If you decide not to share at the screening stage you will be refunded any monies left after the charges for the screening you have already received have been applied. As screening costs considerably more than the contribution you have made to the ,cost of screening you may not be entitled to any refund. | |
| ICSI refund if cycle cancelled before egg collection | £500 |
| ICSI refund if no eggs are collected | £312 |
Freezing and storage |
|
| Embryo / semen freezing and first years storage | £390 |
| Annual storage (fee charged subsequet to the first year of storage) | £215 |
Egg freezing |
|
| Egg freezing including freezing and 1st years storage | £3111 |
| Annual storage (fee charged subsequet to the first year of storage) | £215 |
| Refund if egg collection attempted but no eggs are collected | £578 |
| Refund if eggs are unsuitable for freezing | £390 |
Additional treatments |
|
| Embryo transfer under GA | £1332 |
| Sperm aspiration | £900 |
| Sperm aspiration under general anaesthetic | £1332 |
| Open testicular biopsy | £1537 |
Treatment add on |
|
| Time lapse imaging | £475 |
“Add On” treatments are optional. It is important to remember that there are still relatively few robust research studies which show that Time Lapse Imaging will increase the chances of success. Please visit Treatment add-ons with limited evidence | Human Fertilisation and Embryology Authority (hfea.gov.uk) for more information on treatment Add Ons.
Counselling
| First 3 sessions | FREE |
| Additional sessions | £56 |
Medication
| Medication starter packs | |
|---|---|
| 150IU Meopur starter pack | £410 |
| 225IU Meopur starter pack | £600 |
| 300IU Meopur starter pack | £700 |
| 375IU Meopur starter pack | £900 |
| 450IU Meopur starter pack | £1000 |
| PCO starter pack | £540 |
Additional costs
| ICSI conversion fee (converting from IVF to ICSI) | £500 |
| Consultant ultra sound scan | £199 |
| Nurses ultrasound scan | £140 |
| Oestrodiol blood test | £75 |
| ΒHCG | £75 |
| Donor sperm | From £584 |
| Verification and import of donor sperm | £150 |
| Trial embryo transfer | £312 |
| Embryo glue | Free |
Consultant "add on" price
| Endometrial scratch See consultant website |
“Add On” treatments are optional. It is important to remember that there are still relatively few robust research studies which show that an Endometrial Scratch will increase the chances of success. Please visit Treatment add-ons with limited evidence | Human Fertilisation and Embryology Authority (hfea.gov.uk) for more information on treatment Add Ons.
The Competition and Markets Authority (CMA) reviewed the accessibility and clarity of Fertility pricing in June 2021. They remain concerned that it is difficult for patients to compare clinics’ prices when researching clinics before they book and pay for a consultation, and before they receive a tailored costed treatment plan. To address this problem, they have suggested that clinics each set out a new ‘comparison price’, based on a consistent patient scenario allowing patients to compare clinics’ prices on a more like-for-like basis.
The CMA recognise that treatment will vary between patients depending on their medical circumstances and how treatment progresses for them. The CMA consistent patient scenario is based on the belief that “patients will hope that they would have several embryos that continue to develop and have a day 5 blastocyst to transfer; that they would then have some surplus good quality embryos to freeze; and following an embryo transfer that they would have a positive pregnancy test. This is based on a scenario in which the partner’s sperm is being used to fertilise the patient’s own eggs.” The cost of ICSI is not included in the comparison price.
Following discussions between the Competition and Markets Authority https://www.gov.uk/government/publications/fertility-treatment-a-guide-to-your-consumer-rights and fertility clinics, we have committed to giving a comparison price to help patients compare clinics’ prices more easily. The comparison price is based on an example patient scenario, incorporating the treatments that patients will typically need to buy if a single cycle of IVF treatment progresses well.
It is a comparator price only. We will provide all patients with a personalised costed treatment plan following their consultation. Depending on how your cycle progresses, you may not need all of the treatments listed below.
Comparison price for a single fresh cycle of IVF - £3981 (+ £410 to £1272.48 for medication. Plus an additional £181.20 for pregnancy support medication)
What treatments are included in the comparison price?
- Mandatory screening tests
- Appointments during the cycle
- Monitoring scans
- Egg collection including sedation
- Laboratory work - including blastocyst culture,
- Embryo transfer
- Cost of regulation
- Surplus embryo freezing and storage for one year
- Pregnancy scan
These are itemised below:-
| Treatments and services included | Cost | The rationale for including in a comparison price | Additional items |
| IVF Cycle Cost | £3280 | ||
| Mandatory virology screening tests | £211 | We recognise that some patients will not need to purchase these tests, for example, if they have already had these tests performed at an accredited laboratory within three months of their first egg collection. However, it is likely that a significant proportion of patients will need to pay for these tests when having their first self-funded cycle of treatment at. | |
| In-treatment ultrasound scans | Included in IVF fee | These are considered an essential part of a treatment cycle. | |
| Monitoring blood tests | Not routinely used | We do not think these tests are routinely needed. About 10% of patients respond to the stimulation medications in such a way that we need to check their blood hormone levels to maintain a safe response. We charge patients on a “per test basis”. Some patients only need a single blood test but the average is two. | £75 per test |
| Egg collection | Included in IVF fee |
This is considered an essential part of a treatment cycle. | |
| Sedation during egg collection | Included in IVF fee | This is considered an essential part of a treatment cycle. |
|
| Embryology | Included in IVF fee | This is considered an essential part of a treatment cycle. EmbryoGlue™ is included in the IVF fee. This is considered an Amber “Add On” by the HFEA. We are able to offer time-lapse imagining as an “add-on” to treatment depending on the availability of the equipment. “Add-on” treatments are optional. It is important to remember that there are still relatively few robust research studies which show that time-lapse imaging will increase the chance of success. Please visit https://www.hfea.gov.uk/treatments/treatment-add-ons/ for more information. |
£475 |
| Blastocyst Culture | Included in IVF fee | This is considered an essential part of a treatment cycle if treatment progresses well. | |
| Embryo transfer | Included in IVF fee |
This is considered an essential part of a treatment cycle. |
|
| Surplus embryo freezing and one year of storage | £390 | We appreciate that not all patients will have surplus embryos to freeze, but the CMA think it is reasonable to assume that most patients would purchase this service if they were in a position to do so. |
|
| Cost of regulation, the ‘HFEA fee’ | £100 | This is required for all licenced treatments, the cost of which is set by the Human Fertilization and Embryology Authority (HFEA) | |
| Pregnancy scan | Included in IVF fee | If treatment is successful, this is considered an essential part of the treatment cycle. | |
| Counselling | The first 3 sessions of counselling are free. | Three sessions of counselling are included in your fertility journey at The Fertility Centre. Further counselling sessions can be accessed for a fee of £56 per session. | |
| TOTAL | £3981 |
What the comparison price DOES NOT include?
- Pre-treatment consultations, tests and investigations – see https://www.circlehealthgroup.co.uk/hospitals/the-priory-hospital/priory-fertility-centre#aria-panel-4 for information about pre-treatment costs at our clinic
- Medication – At our clinic, you will need to pay between an extra £410 - £1272.20 for routine medication starter packs. In addition, pregnancy support medication until the twelfth week of pregnancy is required at £181.20
- Monitoring blood tests – we do not routinely recommend monitoring blood tests. About 10% of patients respond to the stimulation medications in such a way that we need to check their blood hormone levels to maintain a safe response. We charge patients on a “per test basis”. Some patients only need a single blood test but the average is two at £75 per test
- Time-lapse imaging – at our clinic, we use a standard incubator. We are able to offer time-lapse imagining as an “add-on” to treatment depending on the availability of the equipment. “Add-on” treatments are optional
- ICSI - If you are advised to have ICSI, this will be an additional £500
- Additional tests and treatments – The Fertility Centre does not routinely offer additional tests and treatments to patients. We follow the HFEA guidance on “Add Ons” with limited evidence of efficacy. Please see: HFEA website https://www.hfea.gov.uk/treatments/treatment-add-ons/
Items Excluded:
| ICSI – Intra Cytoplasmic Sperm Injection | The CMA wish to exclude ICSI from the ‘comparison price’. However, as the price of ICSI is likely to be relevant to a significant number of patients - and some patients researching clinics will already know that they are likely to need ICSI following tests they have already had, the CMA suggest that the price of ICSI is displayed prominently alongside the comparison price. | £500 | |
| Medication | Due to the significant variation between patients’ drug protocols, the CMA think that it is likely to be more helpful for patients if this price is separated out from the ‘comparison price’. Due to the significant costs associated with medication, the CMA feel it is important that an indicative cost range is provided. | 150iu stimulation medication starter pack £410 225iu stimulation medication starter pack £600 300iu stimulation medication starter pack £700 375iu stimulation medication starter pack £900 450iu stimulation medication starter pack £1000 PCO medication starter pack £540 |
|
| Medication to support pregnancy | NOT Included in the IVF fee | The first two weeks of medication are included in the Medication Starter Pack. If you become pregnant you will need to continue on this medication until the twelfth week of pregnancy. There is an additional charge for this medication. | £181.20 |
This is the current version of our terms and conditions for The Fertility Centre services and was last revised on 29th March 2022. You can access these terms at any time at https://www.circlehealthgroup.co.uk/hospitals/the-priory-hospital/priory-fertilitycentre#aria-panel-5 The terms and conditions are the “General Terms” referred to in your Costed Treatment Plan and apply to Services provided at The Fertility Centre. We have referred to The Fertility Centre at The Priory Hospital as “Circle Health Group” in these terms and conditions.
Please note the following key information:
- While Circle Health Group and your Consultant will always try and meet your expectations, due to the complex nature of fertility treatment, Circle Health Group cannot take responsibility for an unsuccessful final outcome in the provision of the Services, nor can we guarantee that any treatment will be without complications. Your Consultant will explain these issues to you in detail before you begin your treatment.
- These General Terms should be read alongside your Costed Treatment Plan which sets out details of the Services we will provide to you and the Prices.
- Please review carefully section 6 concerning cancellations and refunds.
- Section 1.6 describes how you can contact us.
- Section 8 describes our complaints procedure.
- Section 10 describes our responsibility for loss or damage which you suffer in using our Services.
- Consultants involved in your care are independent practitioners and are not employed by Circle Health Group. Accordingly, Circle Health Group will not be liable for any act or omission of a Consultant involved in your care or treatment; the relevant Consultant will be responsible for the care and treatment he or she gives you.
1 INTRODUCTION
1.1 These are the terms and conditions on which we supply the Services to you.
1.2 “We” are The Fertility Centre at Circle Health Group as described in clause 2.1 below. “You” are the person or persons as identified in clause 2.2 below.
1.3 If you supply us with personal information about you and / or someone on whose behalf you are acting, the terms of our Privacy Notices (as defined below) will apply which you must consent to. This will include making your information available to our Staff.
1.4 Please read these terms carefully before you submit your request for Services to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.5 Definitions. For ease of reference the following terms have these meanings in the terms:
“Booking” is a booking made by you for a consultation with a member of our Staff or a Consultant or for tests
“Costed Treatment Plan” is the plan agreed between you and us for treatment “Cancellation Charges” has the meaning given in section 6.4
“Consent Forms” are the forms you are required to sign to confirm consent to treatment
“Consultant” means an independent medical professional (for example a physician, surgeon or anaesthetist) or company, partnership or other entity that employs or engages the relevant independent medical practitioner and which provides services for Circle Health Group under a Costed Treatment Plan (and “Consultants” shall be construed accordingly).
“HFEA” stands for the Human Fertilisation and Embryology Authority. HFEA is the UK’s independent regulator of fertility treatment and research using human embryos
“Hospital” means The Priory Hospital
“Package Price” is the price that you pay for the Self-Pay Package and which we set out where relevant in your Costed Treatment Plan
“Prices” are the prices of our Services which you agree to pay by entering into a contract with us
“Privacy Notices” are the notices available on our website at https://www.circlehealthgroup.co.uk/privacy-notices, as updated from time to time, which forms part of these terms
“Registration Form” is the form that you are provided with and required to sign at the pre-treatment stage
“Self-Pay Package” is the package of Services to which a Package Price applies as detailed in your Costed Treatment Plan where applicable to you
"Service" or "Services" refers to those services we provide to you as set out in your Costed Treatment Plan
“Staff” means any member of our staff involved in providing Services, including doctors, nurses and embryologists
“Website” is the website at which you can access these terms at any time at https://www.circlehealthgroup.co.uk/hospitals/the-priory-hospital/prioryfertility-centre
INFORMATION ABOUT US AND HOW TO CONTACT US
1.6 Who we are: We are The Fertility Centre at The Priory Hospital, a service operated by Circle Health Group, or any subsidiary or holding company from time to time of Circle Health Group and any subsidiary from time to time of a holding company of Circle Health Group. Circle Health Group is a company incorporated and registered in England and Wales. Our company registration number is 02164270 and our registered office is at 1st Floor 30 Cannon Street, London, England, EC4M 6XH.
1.7 Who you are: You are the person accessing our Services in accordance with these terms for yourself and / or for another person such as a partner, provided that person has given their consent for you to access our Services and has signed a Consent Form and supplied the relevant personal information in accordance with these terms.
1.8 Your authority and capacity: You confirm that you have the right, authority and capacity to enter into these terms. If you do not agree with all of the provisions of these terms, do not access our Services.
1.9 How to contact us: You can contact us by telephoning us on 01214461501 or by writing to us at The Fertility Centre, The Priory Hospital, Priory Road, Edgbaston, Birmingham, B5 7UG.
1.10 How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the postal address you provided to us in your request for Services. Separate contact details must be provided for yourself and anyone on whose behalf you are accessing the Services, including a partner.
1.11 Keeping us up to date: You are responsible for providing us with current contact details for yourself and anyone on whose behalf you are accessing the Services including postal address, e-mail address and phone number. In the event that the last e-mail address provided to us is not valid, or for any reason is not capable of delivering to you the information included in the e-mail, our dispatch of the e-mail containing such information will nonetheless constitute effective notice of the information included in the notice. We will always make reasonable efforts to contact you and / or the person on whose behalf you are accessing the services.
1.12 "Writing" includes emails and letters. When we use the words "writing" or "written" in these terms, this includes emails and letters.
2 HOW TO USE OUR SERVICES
2.1 We provide a range of different Services, as described in this section 3.
2.2 Information we need from you: You will need to provide us with certain information for us to provide the Services. From time to time, depending on the Services we are providing you, we may ask you to provide us with some or all of the information again or confirm that none of the information you supplied previously has changed. Information we need from you includes:
2.2.1 Certain personal information about you and anyone on whose behalf you are accessing the Services; and
2.2.2 Confirmation that you and anyone on whose behalf you are accessing the Services meet the medical criteria required to use the relevant Services. The criteria are set out in our booking process. If you do not meet the criteria we will advise you on treatment options.
2.3 Information we will provide you with before you enter into a contract with us: We will provide you with information about the Services you want us to provide and Prices so that you can decide whether to proceed. Information about our Services is available on our Website and in the information we send you for the purposes of your treatment (including in your Costed Treatment Plan).
2.4 How we contract with each other for you to receive our Services: We need to enter into a contract with you and this takes place as follows:
2.4.1 Pre-treatment: The first stage of treatment is an initial consultation and tests. Please note that:
2.4.1.1 The consultation will be with a Consultant who will contract with you and charge you separately. The Consultant will assess your medical history and fertility needs, and will recommend any tests required in addition to the mandatory tests at this stage as well as your treatment. The Consultant may continue to provide you with services under the treatment stage as described in 3.4.2; and
2.4.1.2 The mandatory and any additional tests will be arranged by us. By signing and returning your Registration Form, your Costed Treatment Plan for pre-treatment and making payment for the tests you are making an offer to purchase these Services. Your offer will only be accepted by us and a contract formed when we have successfully verified the information described in 3.2 above and we have confirmed your Booking by telephone.
2.4.2 Treatment: If the Consultant and you are happy to move on to the next stage, you will need to make a Booking for a call with us to discuss your recommended treatment. After the call we will send you Consent Forms and a Costed Treatment Plan which is a tailored treatment plan that is costed depending on the fertility treatment required and your medical needs. There will be a set of mandatory treatments and medications required in the Costed Treatment Plan, alongside Prices. There will also be a set of additional treatments / medications that you may be required to purchase, depending on your medical needs. The likelihood and scenarios in which these additional treatments / medications may be required will be set out in the Costed Treatment Plan and we and your Consultant will discuss this with you. If you are happy to proceed you will need to sign the relevant Costed Treatment Plan and Consent Forms and make payment for the agreed treatment. By submitting these signed documents you are making an offer to us to purchase treatment. Your offer will only be accepted by us and a contract formed when we have taken full payment for the Prices set out in your Costed Treatment Plan.
2.4.3 Additional and add-on Services: You can pay for additional Services and add-on Services which are identified in your Costed Treatment Plan at a later date following discussion with our Staff. By making payment you are making an offer to purchase these additional Services and add-on Services. Your offer will only be accepted by us and a contract formed when we have accepted the payment and sent you an email confirmation.
2.5 Contracts must be entered into by you and / or your partner as applicable.
2.6 Changes to our contract: If any of the information we supply you with changes then, except in the circumstances set out in sections 6 and 7, we will contact you and ask you to confirm you agree to the changes before we continue to provide you with Services.
2.7 Our right to refuse to enter a contract with you: We reserve the right to reject any offer to purchase the Services at our discretion, for any or no reason. If we are unable to accept your offer for Services for any reason, we will inform you of this and will not charge you for the Services.
2.8 Additional terms: the following terms apply:
2.8.1 Tests: If we advise you that you need any tests you will be offered the opportunity to arrange tests at The Fertility Centre. We accept tests that patients have had at other facilities, as long as they are UKASaccredited laboratories and meet HFEA or local screening requirements. If you have already had fertility treatment, tests received from other facilities will remain valid for 2 years. If you have not received fertility treatment, tests must have been completed within three months of a planned egg collection.
2.8.2 Consent: You will need to consent to your chosen treatment(s) by agreeing to the terms of the relevant Consent Forms prior to the start of any treatment. You must provide your consent if you agree with the consent statements and understand them. You should not provide your consent until any questions that you may have are answered to your satisfaction. You may withdraw your consent after you give it by giving us reasonable notice / confirmation in writing and in accordance with the specifications set out in the Consent Forms.
2.8.3 Add-on Services: These are NOT mandatory. The risks and effectiveness associated with these ‘add ons’ are set out on HFEA’s website at https://www.hfea.gov.uk/treatments/treatment-addons/.The cost of these ‘add ons’ will also be detailed in the Costed Treatment Plan.
3 YOUR OBLIGATIONS TO US
3.1 It is your obligation to ensure that the information you provide us with to use our Service is correct.
3.2 You must always provide us with full, true and accurate information and correct any information already provided that later becomes or is found to be incomplete, untrue and / or inaccurate. 3.3 If you do not or cannot provide us with the information we need as described above we may not be able to provide the Services to you and you may be subject to a Cancellation Charge. We will not be responsible for providing the Services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. The same applies if we discover that the information you have provided is incorrect or misleading.
3.4 You must inform us without delay of any change in your personal circumstances that may be relevant to your treatment and/or to the consent given by you or a partner or any other person on whose behalf you are accessing these services.
3.5 You must inform us of any change in your address and/or contact details.
3.6 You must comply will all laws applicable in the UK or any other location that you access the Services from. If any laws applicable to you restrict or prohibit you from using the Services, you must comply with those legal regulations or, if applicable, stop accessing and/or using the Services.
4 OUR COMMITMENTS TO YOU
4.1 We will perform the Services with all reasonable skill and care using our Staff.
4.2 We confirm that our medical Staff have all relevant registrations including in accordance with HFEA requirements.
4.3 We confirm that all of our medical Staff are qualified to practice in the UK.
4.4 Whilst we make reasonable efforts to ensure that appointments run to time and in order to provide continuity of service, we cannot guarantee that appointments will not be delayed or that you will see the same member of Staff on every visit.
5 YOUR RIGHTS TO CANCEL
5.1 Waiver of Cooling-Off Period: The law normally allows a contract made by website to be cancelled by you within 14 days (the “Cooling-Off Period”). The exception to this is where you make an express request to us to provide the Services to you in that period. By requesting that we provide Services to you before expiry of the Cooling-Off Period where we accept your offer in the manner described above, you acknowledge that you are making such an express request because we will perform our obligations in providing Services as soon as the request is made and therefore that the terms of this clause 5 apply.
5.2 No waiver of Cooling-off Period: If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the Services for you for the duration of the Cooling-Off Period.
5.3 Cancellations and refunds: If you decide not to go ahead with your treatment or any other Services in relation to which you have entered into a contract with us as described in section 3.4, you may contact us at any time to cancel. You will be required to pay for any Services received up until the point of cancellation.
5.4 Cancellation Charges: We reserve the right to charge a cancellation fee to cover the cost of any Services that have already been provided and reflect our reasonable costs and losses resulting from cancellation. The Cancellation Charge denoted as the cycle management fee can be found in the Costed Treatment Plan.
5.5 Cancellation charges and refunds for medications: No refunds will be provided for medications which have been dispensed.
5.6 Refunds if we make significant changes to the Services: If we significantly change the treatment in accordance with section 7.5 and you notify us that you wish to terminate your contract with us, you will be entitled to a refund of your Prices paid but we may deduct from the refund a Cancellation Charge.
5.7 Payment of refunds: Where you have paid for the Services and you are entitled to a refund as described above, then at your option we will either issue a credit note or we will return the amount you are due in accordance with the following terms:
5.7.1 We will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel your Services; and
5.7.2 We will make the reimbursement using the same means of payment as you used for the initial transaction and, in any event, you will not incur any fees as a result of the reimbursement.
5.7.3 Please note we do not make refunds in cash. Refunds will be made by cheque or electronic transfer only to the cardholder or person who made the original payment.
6 OUR RIGHT TO MAKE CHANGES
6.1 Minor changes to the Services: We may change the Services:
6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements to the way in which we provide Services.
6.2 Changes to Prices: Changes to our Prices will be as described in section 9.6 below.
6.3 Changes to the Services on medical grounds: In some circumstances it may be necessary for us to change the Services on medical grounds. We will notify you of any such changes but you will not be required to consent to them by email for the changes to take effect.
6.4 Changes you request to the Services: You may request changes to the Services. We will let you know if we can agree to any requested changes. Other than for additional Services and add-on Services as described in section 3.4, any change in our contract with you will only take effect when we have confirmed the changes to you in writing and you have confirmed your agreement in writing and paid any additional Prices.
6.5 More significant changes to the Services and these Terms: If we make any more significant changes to the Services or these Terms, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Services paid for but not received.
7 DURATION, SUSPENSION AND TERMINATION OF THE CONTRACT
7.1 Subject to this section 8 and section 9, these terms will remain in full force and effect while you use our Services.
7.2 You can always end the contract between you and us as set out in these terms by notifying us in writing. If you end the contract then Cancellation Charges may apply. Please see our cancellation terms above.
7.3 We may suspend or terminate your rights to use the Service at any time and at our sole discretion, including for any of the following reasons:
7.3.1 in the reasonable professional opinion of our Staff it is unsuitable for you to receive the relevant Service (including, but not limited to, its assessment in relation to the welfare of any child);
7.3.2 in other circumstances where it is safe to do so, including:
7.3.2.1 if you are unable to complete your treatment for medical reasons. For example, if after being on stimulation drugs, there are no suitable follicles to have an egg collection;
7.3.2.2 if you have taken the wrong drug at the wrong time;
7.3.3 if you do not provide the required and valid consent to allow treatment to continue;
7.3.4 our performance of the Services is affected by an event outside our control which means we cannot provide the Services despite our best efforts;
7.3.5 to stop or change the Services to reflect changes in relevant laws and regulatory requirements;
7.3.6 you fail to make payments of Prices when due;
7.3.7 you display abusive, violent or threatening behaviour unacceptable to us or any member of our Staff or your behaviour indicates a clear and obvious breakdown of trust between us;
7.3.8 you make unsubstantiated, untrue and defamatory comments on social media or on a public platform about us or any member of our Staff;
7.3.9 you do not co-operate with us in respect of the Services to be provided to you or if you do not comply with these terms or do not agree to any change in our terms.
7.4 If we decide to terminate the contract in accordance with section 7.3 then we will be entitled to retain Cancellation Charges to cover our reasonable costs and losses incurred up to the date of termination.
7.5 Where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it. When doing so we will also inform you of your right to challenge the action taken through our complaints process.
8 IF THERE IS A PROBLEM WITH THE SERVICES
8.1 Circle Health Group views any complaint as an opportunity to improve care and service delivery and is committed to resolving complaints in a timely manner wherever possible and to continually learn from issues raised by you or by someone on your behalf.
8.2 Complaints can be raised in writing directly to the Hospital Executive Director or to [email protected]. within 6 months of becoming aware of the event. If a formal investigation is needed, the Hospital Executive Director at Circle Health Group will aim to complete this and get back to you within 20 working days. There may be occasions where the investigation requires more than 20 working days to complete. In cases such as this, the Executive Director will write to inform you of this and when you can expect to receive a final response to the investigation.
8.3 If you are unhappy with the complaints procedure, you have the right to escalate the complaint and it may be escalated to an external independent adjudication service. For private patients in England, Scotland and Wales, this is the Independent Healthcare Sector Complaints Adjudication Service (ISCAS). To contact ISCAS, you can email [email protected] or write to ISCAS, CEDR, 3rd Floor, 100 St. Paul’s Churchyard, London, EC4M 8BU.
8.4 We follow the HFEA’s Code of Practice which is available from https://www.hfea.gov.uk/
8.5 As a fertility patient, you may also make a formal complaint to the HFEA by phoning on 020 7291 8200 or by email to [email protected]
8.6 Putting a problem right: If you have raised an issue with our Services under clause 8.1 above, we will endeavour to put it right. Depending on the circumstances, we may:
- offer you a full or partial refund; or
- agree with you some other suitable solution.
9 PRICE AND PAYMENT
9.1 The Prices of our Services are set out in your Costed Treatment Plan.
9.2 Self-Pay Package: Details of the Services you will receive under a Self-Pay Package will be included in the Costed Treatment Plan where applicable to you. Where this is the case the Costed Treatment Plan will set out the Package Price that we have calculated for your Self-Pay Package dependent upon your age, medical history and test results.
9.3 Package Price: In summary, we calculate the Package Price based on:
9.3.1 your Consultant’s medical advice;
9.3.2 the results of any scans and tests;
9.3.3 the complexity of your care and treatment; and
9.3.4 your medical history including previous treatment. We will of course always ensure that we explain to you how we have calculated the Package Price before you agree to the Costed Treatment Plan and decide to go ahead with your fertility treatment.
9.4 Included in the Package Price: Unless we have said otherwise, for example, in your Costed Treatment Plan, the Package Price for your fertility Self-Pay Package includes:
9.4.1 the cost of the fertility treatment required (i.e. the cost of IVF etc.);
9.4.2 the cost of the medication starter pack (should you choose to purchase the medication starter pack from us);
9.4.3 HFEA Licence Authority Fee (this is required for all licenced treatments);
9.4.4 any known additional treatments at the time of signing the Costed Treatment Plan; and
9.4.5 counselling sessions (up to 3, after which, additional counselling sessions are chargeable as set out in the Costed Treatment Plan).
9.5 Excluded from the Package Price: The Self-Pay Package DOES NOT include any of the following:
9.5.1 the services provided by your Consultant, which will be invoiced directly by your Consultant;
9.5.2 the cost of additional medication and treatments that are incurred. Additional medication and treatments may be needed depending on your medical needs. The likelihood and scenarios of them being needed will be set out in your Costed Treatment Plan. You will be notified if additional medications and / or treatments are required as soon as practicably possible;
9.5.3 personal costs such as telephone charges, visitors’ meals, and other sundries; and
9.5.4 ‘add on’ Services. These are not mandatory. However, should you choose to purchase these “add on” Services, you will be invoiced for these separately;
9.5.5 Any medical treatment that is not related to or connected with the care and treatment identified within your Costed Treatment Plan, which requires a separate pathway of care, or is not clinically required, is not included in the Self-Pay Package.
9.6 Changes to the Prices: We may change our Prices from time to time and will always draw the changes to the attention of our patients.
9.7 Cost of medications: Medications are provided by Circle Health Group. However, if you wish to purchase medication from another supplier, you may do so. Please note that medication starter packs are offered to patients at a reduced rate, if payment is received upon dispensing. Medication starter packs offered to patients must be paid at the time of dispensing in order to receive these reduced prices. This does not apply to any additional medication required for additional treatment, and you must pay each invoice in cleared funds within fourteen calendar days of the date of invoice. You can pay the invoice online, by post or over the phone. Details of our payment methods are given on our Website at https://www.circlehealthgroup.co.uk/paying-for-treatment
9.8 VAT:
9.8.1 We will pass on changes in the rate of VAT;
9.8.2 All prices are in pounds sterling and VAT is applied at the applicable rate;
9.8.3 If the rate of VAT changes between your order date and the date we provide the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
9.9 Consultants: Your Consultant is an independent medical practitioner and not employed by us, and will charge you separately for some of his or her services, including for the initial consultation. When we collect fees regarding care provided to you by your Consultant, such as consultations, we are acting as the Consultants’ agent only in collecting those fees; the Consultant remains an independent medical practitioner. Your Consultant and their secretarial staff also do not have authority from us to quote for services provided by Circle Health Group. Any Circle Health Group Service prices mentioned by them are subject to written confirmation by us.
9.10 When you must pay and how you must pay:
9.10.1 You may be eligible to spread the cost of your care or treatment using the flexible payment options which can be found on our Website at https://www.circlehealthgroup.co.uk/paying-for-treatment/flexiblefinance. Application for this form of credit needs to be made several weeks before payment is due to obtain authorisation.
9.10.2 Except when you opt to spread the cost of your care or treatment as described in section
9.10.1 above, you must pay in full for the Services set out in your Costed Treatment Plan before we will begin treatment. We reserve the right to cancel any Booking or other appointment or treatment if payment has not been received.
9.10.3 Medication and consumables are not returnable or refundable once dispensed.
9.10.4 Services are not refundable once performed and are otherwise subject to our terms relating to refunds and cancellations.
9.10.5 Please see our Website at https://www.circlehealthgroup.co.uk/paying-for-treatment for details of our payment methods.
9.10.6 Except when you opt to spread the cost of your care or treatment as described in section 9.10.1 above, we will ask you for a swipe of your debit or credit card when you register. Your details will be kept securely for up to six months or until any remaining balances are cleared and we will tell you if we intend to take a payment from your card before we do so.
9.11 Additional charges if you pay late: If you do not make any payment to us by the due date it may result in the debt being referred to a debt collection agency. In this instance you may be charged for administration charges that the debt collection agency applies and any legal or other costs that we incur in recovering the debt.
10 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We do not seek to limit or exclude our potential liability for anything which cannot be legally limited or excluded. For example, the law does not permit any organisation to limit or exclude its liability if there is personal injury or death caused by negligence.
10.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but:
10.2.1 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the process of agreeing Services with us.
10.2.2 Our liability to you for any loss or damage you suffer is limited to the total amount of Prices you have paid to us for Services received.
10.3 We are not responsible for the acts and omissions of Consultants, anaesthetists, or other independent medical practitioners (or the company, partnership or other entity that employs or engages the Consultants, anaesthetists, or other independent medical practitioners).
10.4 Access to and use of our Services is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system or loss of data resulting therefrom.
11 HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1 Circle Health Group will ensure that information provided in confidence, including all information relating to donors, patients and children born as a result of treatment, is kept confidential and disclosed only in the circumstances permitted by law. Any personal information you provide to us whether provided through our website, in person, on a consent form, over the telephone or by email or otherwise will be processed in accordance with our Privacy Notices, copies of which are supplied with these terms and available here: https://www.circlehealthgroup.co.uk/privacy-notices
12 CONFLICTING TERMS
12.1 If there is any conflict between these General Terms and your Costed Treatment Plan, these General Terms will take precedence.
12.2 If there is any conflict or inconsistency between any marketing materials and these General Terms, then these General Terms and your Costed Treatment Plan will take precedence.
13 OTHER IMPORTANT TERMS
13.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.2 Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.
