Contact us

The payment process for treatment can seem a little daunting, but our dedicated billing team are here to make the payment journey seamless for you. If you have a query about how to pay your bill, they can answer it for you.

You will need to provide the following information to the team upon submitting your query:

• The name of your hospital
• Your Circle Health Group account number, also known as your EMPI number
• Your invoice number, if known

Self-pay billing queries

For self-pay billing queries, you can reach out to one of our advisors directly via:

• Phone: 0161 532 7888
• Email: [email protected]
• Opening hours: 9:00 AM - 5:00 PM (Monday to Friday)

Private healthcare insurance billing queries

If you are paying for your treatment with private health insurance, you will need to:

• Contact your insurance company directly
• Remember to check your coverage with your insurer before starting treatment.

For more information about how to pay your bill, you can speak to a member of our team on live chat.

As the UK's largest hospital group, we offer an extensive range of private treatment options and clinical services at our 50+ nationwide hospitals.

Browse our treatment options

Our services include:

Private consultations

We have a network of over 6,500 consultants across 60+ specialist fields of medicine. This includes orthopaedic specialists, gynaecologists, urologists, general surgeons, and more.

Browse our consultants

Diagnostic services

We offer multiple cutting-edge diagnostic tests and scans, specially designed to produce accurate diagnostic information and help our multidisciplinary teams build treatment plans that match your exact needs. Our advanced facilities are equipped with the latest state-of-the-art imaging technology, including:

• MRI scans
• CT scan
• CT angiography testing
• Ultrasound technology
• Cardiac imaging (echocardiography)
• X-ray technology, including dental 
• Health screening technology, such as mammography

We also provide private health check assessments that bring deep insights into your current health levels, helping you take a proactive approach to your health. These tests include:

• Blood function tests
• Thyroid function tests
• Key measurements such as your blood pressure
• Cancer screenings  

Private outpatient appointments

Outpatient appointments include:

• Private consultations and follow-up appointments
• X-ray and imaging appointments
• Blood tests
• Health assessments

Private outpatient procedures

Some of the outpatients procedures we offer include:

• Colonoscopy (a diagnostic procedure to examine your large bowel)
• Upper GI endoscopy (to examine your oesophagus, stomach, and the first part of your small intestine)
• Laparoscopy (also known as keyhole surgery to diagnose and treat conditions in your abdomen and pelvis)
• Cataract surgery
• Minor general surgery, such as a hernia repair
• Minor urological surgery
• Minor orthopaedic surgery, such as hand and wrist procedures

Many outpatient procedures are a combination of diagnostic services and surgical treatment. As part of a day-case procedure, you will be discharged on the same day, even if you have had general anaesthesia. Your team will ensure it is safe for you to leave the hospital and that you have a set of detailed instructions about how to recover comfortably at home.   

Private inpatient procedures

An inpatient procedure is a surgical procedure that requires one or more nights in hospital. Some of the inpatient procedures we offer include:

• Joint replacement surgery
• Heart surgery
• Abdominal surgery
• Gynaecological surgery
• Ear, nose and throat surgery

The time you spend having treatment depends on the type of treatment you undergo. Most forms of treatment will include follow-up appointments, additional care such as physiotherapy, and a recovery process to follow at home to recover as safely and quickly as possible.

Some common timeframes include: 

• A colonoscopy (day-case procedure) takes up to 45 minutes
• An MRI or CT scan can take up to 90 minutes
• An ultrasound scan can take up to 45 minutes
• The average time for a health assessment is around 45 minutes

Your recovery period following a procedure will be based on the type of surgery you have had and your individual circumstances, including why you need surgery in the first place. For example, recovery from a day-case procedure like a colonoscopy takes up to one day, while recovering from hip replacement surgery can take over six months.

Staying in hospital as an inpatient

If you need to stay in hospital overnight, it means you are being treated as an inpatient. You will be contacted with all the details of what you will need to do before surgery, and the length of your recovery period at home. The length of your stay and procedure depends entirely on the type of inpatient procedure you are having. For example, the average knee replacement takes up to three hours, and usually requires an overnight stay.

Your healthcare team will provide you with a comprehensive timeline of your treatment and recovery period, so you will feel ready and informed ahead of surgery.

Scheduling an appointment with us is simple. There are three main ways you can do so, which are:

Book online

You can book an appointment with us using our simple online booking system. Simply type in the treatment you need and select the hospital you would like to have treatment in. From here, you can choose from a selection of times and dates with multiple specialists.

Many of our appointment slots are available within 48 hours.

Call us to book

You can book an appointment at one of our hospitals by calling us to book on 0808 296 4045.

Live chat to book

You can reach out to one of our team on live chat. Begin the chat by selecting the 'make an appointment' and a friendly advisor will complete the process for you.

The cost of your treatment depends entirely on the type of treatment you have and the hospital in which you have it. It is also highly dependent on your individual circumstances, and in some cases, any additional services you might need along the way.

We have three main options for you to pay for treatment:

• Paying for yourself
• Spreading the cost of treatment with our flexible finance options offered via Chrysalis Finance
• Using private medical insurance

Paying for yourself

When you use self-pay, you'll get a fixed-price package that will include up to six months of aftercare, such as a block of physiotherapy sessions, so you won't get any nasty surprises down the line – and you can just focus on getting better.

For your convenience, we offer various ways to pay your bill:

• Online: available 24/7 on our payments page, which is a simple and easy digital form of payment
• By telephone: you can pay for your treatment at any time through our automated line on 0330 008 0457
• By post: You can send a cheque made payable to Circle Health Group. Please ensure that your hospital account number and invoice number (these can be found at the top of your invoice) are clearly written on the back of your cheque. Please detach the remittance slip at the bottom of the invoice and send with your cheque

Flexible finance options

We work with Chrysalis Finance to offer flexible payment plans, meaning you can get a loan that covers the costs of your treatment at any of our hospitals. You can spread the cost of treatment over a period to suit you, making for monthly instalments that are easier to manage.

Find out more about getting a loan.

Private healthcare insurance

Private health insurance (also known as private medical insurance or PMI) is cover designed to make sure that if you need medical treatment, you can go private for your care and not worry about the costs.

So, if you need private treatment, your PMI covers the costs. You can get fast access to expert care, safe in the knowledge that the price will be covered by your policy.

Personal private healthcare insurance is paid for directly. You might pay monthly instalments or an annual fee. Lots of people have cover through their work, in which case your employer will deal with the insurance provider. You might pay a fee each month for the policy, but this will likely come out of your salary before you are paid.

Find out more about private healthcare insurance.

* Our fixed-price packages do not include the cost of your initial consultation or any diagnostic tests done at the time. Prices will be confirmed after your first appointment with a consultant specialist.

All prices given are guide prices. Our treatment packages are bespoke, and therefore our private healthcare prices differ from case to case. We will confirm prices in writing before going ahead with any treatment.

These prices are only applicable to patients who are paying for their own treatment. If you want to pay for treatment using your health insurance, the costs will generally be covered by your provider.

Each of our 50+ hospitals across the UK have a designated phone number.

These phone numbers can be found on each of our hospital homepages.

Use our online guide to find your local hospital. When you click on your local hospital, you will be directed to the hospital homepage where you will find the designated hospital number at the top of the page.

When you call the number, you will be presented with a series of options to choose from based on your query.

You might have a question about your local hospital, which we can help with.

How can I find you?

Our hospitals are widespread across the UK.

You can find the location of each hospital by using our useful hospital finder to select the hospital of your choice.

From here, you will be directed to the hospital homepage. On each homepage, you will find the full address of the hospital and an easy-to-navigate, interactive Google map showcasing the location.

Each homepage also provides detailed information about how to journey to the hospital via car, train, and bus. We share details about the nearest train stations, bus stops by foot, and motorway travel.

What are your opening hours?

The majority of our hospitals offer an around-the-clock service, with hospitals open seven days per week, 24/7.

Some smaller clinics have shorter opening hours depending on a variety of circumstances.

To discover more about our individual hospital opening hours, please use our hospital finder to select the hospital of your choice. You will be directed to the hospital homepage, with unique opening hours displayed at the top of each page.

For information about seasonal opening hours and opening hours for specific departments and clinics, please call the hospital number also provided at the top of the page.

Is there parking available?

Some of our hospitals offer pay and display parking, but most of them offer free, on-site parking with plenty of space.

Hospitals with free parking

Some of the hospitals that offer free parking on-site include:

• Hendon Hospital
• Circle Reading Hospital
• Bishops Wood Hospital
• The Cavell Hospital
• The Sloane Hospital
• Shirley Oaks Hospital
• The Princess Margaret Hospital
• Runnymede Hospital

Some other hospitals have pay and display parking, while others have spaces close to the hospital entrance and alternative spaces nearby.

Pay and display parking

Some of the hospitals that offer pay and display parking include:

• The London Independent Hospital
• Mount Alvernia Hospital

To know more about our individual hospital parking facilities, please use our hospital finder to select the hospital of your choice. You will be directed to the hospital homepage, with unique parking information displayed at the top of each page.

Is your facility accessible to individuals with disabilities?

Every hospital across our network offers ample disabled parking spaces and wheelchair-accessible parking.

Our facilities are designed with easy access in mind, including facilities such as:

• Accessibility parking and disabled parking spaces
• Ramps
• Lifts
• Accessible toilets and washrooms
• Wide doorways
• Sloping approach routes where necessary.

For more information about a hospital's individual accessibility services, please visit the hospital's respective homepage.