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About Circle Health Group

Circle Health Group is the leading independent provider of hospital services in the UK. More than 6,500 specialists practice across our hospitals, which handle more than 2 million patient visits per year.

Circle Health Group offers the UK's largest national network of private hospitals. It also offers innovative neurological and musculoskeletal rehabilitation services and pathway management services, and runs clinics in China.

Founded in 2004, Circle has always invested in the patient experience, combining clinical excellence with peaceful surroundings where patients are treated as individuals. The group has grown through building new, high-spec hospitals, the acquisitions of Nations Healthcare and BMI Healthcare, and joint ventures. In 2021, Circle was named Private Hospital Group of the Year and one of the Top 25 Best Big Companies to Work For.

  • UK’s largest independent Hospital Group
  • UK’s most patient-focussed healthcare organisation
  • UK’s most innovative and technologically advanced hospital provider
  • Significant investment in robotics, AI, fully digital pathways and online booking
  • First UK purpose-built state-of-the-art rehabilitation hospital
  • First European healthcare provider to enter Chinese market
  • 90% of adults in the UK live within 90 minutes of a Circle hospital

graphic of all Circle Health Group locations in the UK and China

picture of surgeon in theatre

ross-hall-clinic-braehead

Circle Health Group provides a wide range of service offerings to patients.

Core hospitals: Improving patient care

  • Largest independent acute healthcare provider in the UK
  • Offering more than 500 treatments across more than 60 specialities at 51 facilities
  • Esteemed centres of excellence in spinal, orthopaedic, neuro, cardiac and cancer care
  • Highly focussed on quality and committed to our patients’ care

Rehabilitation: Improving patient outcomes

  • UK’s largest purpose-built rehabilitation centre, with 120 inpatient beds
  • Current focus on musculoskeletal, neurological and post-covid rehabilitation
  • Proven European model of intensive rehabilitation treatment improves recovery
  • Reducing cost of NHS secondary care whilst improving patient outcomes

Circle Integrated Care: Improving patient pathways

  • Partnering with NHS to manage local population health within fixed budgets
  • Contracts in place cover a total population of over 1m people focused on musculoskeletal and dermatological care
  • Using technology to reduce admissions whilst improving patient outcomes; offering fully virtual patient pathways
  • Working under fixed budgets ensures cost of local health system is reduced

International

  • First European Healthcare Provider to enter Chinese market
  • Two clinics opened in Shanghai, offering wide range of treatments, two further clinics to open in 2022
  • Developing medical insurance offering in addition to online access, expanding patient reach
  • Provision of care for medical tourists, working with both embassies, international insurers and self pay

theatre scrub nurse in theatre

People

  • In-house talent acquisition team helps to identify, attract and retain the best people in the industry 
  • Increasing pool of consultants with practicing privileges at all sites
  • Focused on supporting the physical and mental wellbeing of staff 
  • Launched leadership development programme to help grow our own talent

Infrastructure

  • Significant capital investment programme improving quality & availability of resources
  • New facilities opened in 2021 to meet growing demand
  • Constructing modular theatres to increase capacity
  • Mobile MRI and Mobile CT, providing flexibility in addressing increased demand

Technology and innovation

  • Most technologically advanced UK Provider
  • Investment in SEO to improve patient access through launch of new website
  • Largest hospital online booking platform; thousands of online bookings per week
  • Only provider to have online engagement interface with all insurers

Quality

  • Implementation of enhanced Governance and Assurance framework across all sites
  • Maintaining clinical quality by investing in resources; upgrading facilities, equipment and staff
  • Implementation of Quality Assurance and Assessment Team to ensure high quality of care is maintained

  • 98% of patients were satisfied with the overall level of care
  • 98% of patients would recommend us to their family & friends

call handler speaking to patient on headset

Circle's purpose is to provide the high quality, safe and compassionate care our patients need and expect.

Our principles:

  • We believe that patients come first. Patients are always at our core and we are, above all, the agents of our patients. 
  • We believe in our people. The best results will come from the best people caring together and from empowering our people to do their best. 
  • We believe that “good enough” never is. We are unrelenting in the pursuit of excellence, and we never compromise on quality and safety.
  • We believe in being open-minded and innovative. Technology and innovation will improve the quality of our patient care and help our people to work more effectively.

Our values:

  • We value people who are selfless and compassionate
  • We value people who are collaborative and committed
  • We value people who are agile and brave
  • We value people who are tenacious and creative

The Circle Operating System (COS) is at the heart of what makes Circle Health Group unique. It describes the methodology and tools to set up and run healthcare facilities in ‘The Circle Way’. COS aims to empower all our people to deliver patient-centric care in a sustainable environment, providing them with the tools to create and sustain a culture of effective decision-making and peak performance.

People who work at Circle Health Group are empowered to make the best decisions for patients. This means that our approach to leadership and decision making is devolved and inclusive to ensure that everyone takes ownership and accountability. Our approach to enable this is as follows:

  • Power is devolved. All staff are empowered to make the best decisions around their services.
  • Clinicians and managers are “joined at the hip”. Our leadership focus is on driving and supporting the front-line delivery.
  • Our people are aligned to a common purpose and aim, with a clear understanding of how they contribute to achieve this.
  • A culture in which everyone feels they can make a difference, knows their contribution is valued, understands their responsibilities and takes pride in the outcomes they achieve.

You can read more about the Circle Operating System (PDF).

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