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Insured patients

We understand that it can be a challenge to navigate the UK’s healthcare system. That’s why we’ve set up a dedicated helpline for patients with international private medical insurance.

Call our dedicated team on +44 (0)800 096 2986 and we'll guide you through the process.

We work with most major global private medical insurers, assistance companies and other third parties including Cigna Global, Bupa Global, AXA Global, Allianz Worldwide Care Limited, International SOS and United Healthcare. Together we help patients with international private medical insurance access expert healthcare in the UK.

If you would like to receive treatment at one of our hospitals, check we are in your insurers network. If we do not work with your insurer and they are not listed below in our Insurers contact details section, our team will speak to you about alternative options.

To get started, you can call our international insurance helpline on +44 (0)800 096 2986.

Alternatively, if you decide to contact our national enquiry centre (NEC) through the number at the top of our website. They will be able to assist you in booking an appointment and arranging your care.

Before booking your consultation, The NEC team or our international team will ask you to share your insurance details and your letter of guarantee or authorisation from your insurer. If you do not have this please contact your insurer to arrange this and make sure you take this to your appointment to give to the hospital also.

When booking your consultation, you will have the opportunity to choose between our 50+ hospitals across the UK. Whichever one you choose, you’ll get fast access to high-quality care from our specialists.

Alternatively you can find a specialist and book an appointment online.

If you choose treatment at one of our hospitals, our international team will work with your insurer to provide the following services:

  • We'll arrange an appointment with a GP/family doctor or allied health professional (if needed)
  • You'll get the choice from over 50 hospitals in our group
  • We'll book your appointment with an appropriate specialist Consultant (you can choose your specialist, if you prefer)
  • We arrange your hospital admission
  • Our team assists with the pre-authorisation process
  • We liaise with Consultants regarding billing and any other issues
  • We offer bespoke case management for complex, high acuity admissions via a dedicated 'case manager' contact (for patients who are acutely ill or at risk of their health deteriorating)
  • You'l benefit from complementary interpretation during consultations, should you need it

We assign a dedicated case manager to more complex, high acuity admissions. This refers to patients who are acutely ill or are at risk of experiencing deteriorating health.

As well as providing interpretation services and working with your insurer to share required documentation, we may be able to offer additional support by helping you book your accommodation and arranging any local travel.

We work with all major international insurers and continuously develop new relationships in the market to ensure global access to our hospitals for patients, wherever they are in the world. We currently work with the international insurers below.

Patients wishing to be seen by Circle Health Group can contact their insurers on the details below:

Insurer Phone number(s)
Allianz Global Assistance (UK) +44 20 8686 1666
Allianz Worldwide Care Limited +353 1 645 4050
+32 2 2146111
AP Companies +7 495 989 11 20
Aetna Global +44 870 442 4386
Aria Assistance +44 208 865 1640
AXA Global +44 1892 503 856
Bupa Global +44 1273 323 563
Cega Group Services +44 1243 621 000
Cigna Global On back of Membership cards
Collinson TBC
Crossborder TBC
David Shield +1 800 34 34 35
Egy Assistance TBC
Europ Assistance Spain +34 902 19 77 91
Global response (part of IMG) +44 2920 468797
IMG +44 1737 306 710
International SOS +44 20 8762 8008
IRIS Global +33 91 7700 7710
Medigo GMBH +49 30 5683 73703
Northcott Global +44 207 183 8919
Preferred Health Care Ltd +44 0345 890 1260
Premier Health TBC
Q Life and Medical Insurance Company +974 4453 3666
United Healthcare Global +1 763 274 7362

Our insured patients benefit from access to the largest network of private hospitals in the UK, ensuring a streamlined pathway, continuity of care, and a smoother case management process.

If you require assistance, multi-lingual support or any other information, please call +44 (0)800 142 2315

email us at [email protected] or find a specialist and book an appointment online