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Insured patients

We understand that it can be a challenge to navigate the UK’s healthcare system. That’s why we’ve set up a dedicated helpline for patients with international private medical insurance.

Call our dedicated team on +44 (0)800 096 2986 and we'll guide you through the process.

We work with most major global private medical insurers, including Allianz Worldwide Care Limited and Healthcare International Global. Together we help patients with international private medical insurance access expert healthcare in the UK.

If you would like to receive treatment at one of our hospitals, you can ask your insurer to add us to their approved hospital list.

However, if we do not work with your insurer and they are not listed below in our Insurers’ contact details section, our team will speak to you about alternative options. This could include signing an agreement to help you access treatment from our hospitals.

To get started, you can call our international insurance helpline on +44 (0)800 096 2986.

Alternatively, if you decide to contact our national enquiry centre (NEC) through the number at the top of our website, a member of our team will direct you to our international department. 

Before booking your consultation, our international team will ask you to share your up-to-date medical records, including any recent diagnostic tests or procedures that you have had. You will also be asked to submit a referral letter from your GP or a family doctor.

If you do not have a referral letter, don’t worry. Our team will work with your insurer to organise an appointment with a GP or a family doctor. They will then assess your symptoms and, if needed, provide you with a referral to see a specialist.

It is important that your medical records and referral letter are both available in English. These documents will be shared with your chosen hospital.

When booking your consultation, you will have the opportunity to choose between our 50+ hospitals across the UK. Whichever one you choose, you’ll get fast access to high-quality care from our specialists. 

If you would like to speak to a specific Consultant at one of our hospitals, our team will email your medical records and referral letter direct to the Consultant or their medical secretary.

Once these documents have been received by your chosen hospital or Consultant, a member of our team will get in touch with you regarding available appointments.

If you choose treatment at one of our hospitals, our international team will work with your insurer to provide the following services:

  • We’ll arrange an appointment with a GP/family doctor or allied health professional (if needed)
  • You’ll get the choice from over 50 hospitals in our group
  • We’ll book your appointment with an appropriate specialist Consultant (you can choose your specialist, if you prefer)
  • We arrange your hospital admission
  • Our team assists with the pre-authorisation process
  • We liaise with Consultants regarding billing and any other issues
  • We offer bespoke case management for complex, high acuity admissions via a dedicated ‘case manager’ contact (for patients who are acutely ill or at risk of their health deteriorating)
  • You’ll benefit from complementary interpretation during consultations, should you need it

We assign a dedicated case manager to more complex, high acuity admissions. This refers to patients who are acutely ill or are at risk of experiencing deteriorating health.

As well as providing interpretation services and working with your insurer to share required documentation, we offer additional support by helping you book your accommodation and arranging any local travel.

We work with all major international insurers and continuously develop new relationships in the market to ensure global access to our hospitals for patients, wherever they are in the world.

Patients wishing to be seen by Circle Health Group can contact their insurers on the details below:

Insurer Phone number(s)
AIG Europe +40 20 7954 7000
Allianz Global Assistance (UK) +44 20 8686 1666
Allianz Worldwide Care Limited +353 1 645 4050
+32 2 2146111
AP Companies +7 495 989 11 20
Aria Assistance +44 208 865 1640
AXA Assistance USA +1 305 893 5151
Cega Group Services +44 1243 621 000
CMN (Global Benefits Group) +1 905 669 4333
Cultural Insurance +1 855 327 1411
Daman Health Insurance Qatar +974 4016 0333
David Shield +1 800 34 34 35
Europ Assistance Spain +34 902 19 77 91
Healthcare International Global +44 20 7590 8800
Henner GMC +33 1 55 62 96 13
HTH Worldwide +1 610 254 8769
International SOS +44 20 8762 8008
Neuron LLC +971 4 388 6374
Preferred Health Care Ltd +44 0345 890 1260
Q Life and Medical Insurance Company +974 4453 3666
Sevencorners   +1 317 818 2808
Smart +44 20 7 183 5515
United Healthcare Global +1 763 274 7362

Our insured patients benefit from access to the largest network of private hospitals in the UK, ensuring a streamlined pathway, continuity of care, and a smoother case management process.

If you require assistance, multi-lingual support or any other information, please call +44 (0)800 142 2315

email us at [email protected] or find a specialist and book an appointment online

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