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Hospital appointment(s) and general enquiries

Find the information you need about hospital appointments and general enquiries if you are having medical treatment with us

You will need to call the hospital you booked your appointment with. To do this, you can find the phone number to your hospital on your appointment letter.

If you have misplaced your appointment letter, please visit your local hospital’s page where you can find the hospital's reception phone number.

Our hospitals have free car parking on-site for insured patients and patients paying for themselves.

Please visit your local hospital’s page for more information. 

Yes, our hospitals have free WiFi access for our patients and visitors. 

Visiting times vary from hospital to hospital. Please call your local hospital for further information.

Unfortunately, due to infection prevention and control measures we cannot allow flowers in patient rooms.

Yes, most of our hospitals have a pharmacy, but please check your hospital beforehand.

Yes, our hospitals have an on-site restaurant and a catering team that can prepare healthy meals based on your dietary requirements.

Please see our ‘Staying overnight’ page for everything you need to know about your stay such as what to pack in your hospital bag, what our rooms are like, meals and refreshments, and more.  

If you have an upcoming appointment but need to reschedule or cancel, please call the hospital directly, and they will be able to arrange a new date and time.

Search our hospitals.

Once your appointment is booked, you can request to receive a confirmation email or letter with all the necessary information. To find the confirmation email, please search your email inbox for any message from [email protected]

You will also receive a text reminder 48 hours prior to your appointment with all the details you need. Please note that this will not be sent if the appointment is booked within 48 hours of the appointment date.

To find out your test results please phone the hospital where you had your tests.

They will transfer you to the relevant department, who will be able to advise.

Please call the hospital where the patient is admitted, press zero for switchboard, and they will transfer your call to the patient’s room, or put you in touch with a nurse or a ward.

Ways to pay

credit card

Pay for yourself

Pay for yourself with our fixed price packages. This includes your pre-assessment, treatment, follow-ups and six months of aftercare.

Find out more


Pay with health insurance

We are widely recognised by health insurers. Ask your insurer about your cover and for an insurer pre-authorisation code.

Find out more

direct debit

Spread the cost

Pay for yourself with monthly repayments spread over 12 months, interest-free (terms and conditions apply)

Find out more