We put the patient experience at the heart of everything we do. From the first moment you come to us to the moment you are discharged, we aim to make the process as speedy, comfortable and reassuring as possible for you.
While there is no 'typical' patient, you can expect to go through these steps:
Referral
We accept patients via referrals from GPs or health insurance providers, as well as private patients who can book a consultation online.
Consultation
You will meet the dermatologist consultant for 20-30 consultation to discuss your specific circumstances and needs. This gives us enough time to understand your concerns and medical history which will help ensure you receive the correct diagnosis.
Once your consultant has made their diagnosis, they will take you through different techniques available for treating your condition or, if necessary, suggest appropriate surgery. At this consultation stage you might also be referred to another one of our specialty consultants, if our dermatologists feel their colleague would be better suited to meeting your needs.
This multi-disciplinary approach is crucial to making to sure you get the best possible treatment from the most appropriate consultant. This approach also means you can be reassured that we will stay with you throughout your journey; your treatment will be a seamless experience, with everything you need 'under one roof' in an environment that is clean and safe, and where you come first.
In the case of dermatology, your consultant might, for example, refer you to one of their highly-trained colleagues who specialise in complex surgery, immunology, or a number of other areas. The most important thing is you are seen and treated by the expert consultant best suited to your specific circumstances.
Treatment and after-care
Many treatments can be obtained immediately at our on-site pharmacy. If we prescribe injections, these are often done on the same day, while some more complex solutions may need to scheduled for the following one-to-two weeks.
If you do not require surgery we will also schedule a follow-up appointment one-to-three months later (dependent on the condition) so we can assess your progress.
If surgery is required, we aim to schedule for the following week or two after your consultation. This will be followed up with another appointment to assess your progress one-to-three months later, again depending on your specific circumstances.