Walk-in Centre in Brentford

The Walk‑in Centre at Syon Clinic offers prompt medical assessment and treatment for adult patients (18+) with minor illnesses or injuries. All patients are clinically triaged by an experienced Resident Medical Officer (RMO) to confirm whether their condition is suitable for management within the Walk‑in Centre. Where appropriate, patients may be referred to onsite diagnostics, GP services, or specialist care.

If a condition is deemed unsuitable following triage, patients will be advised and referred to an appropriate urgent care or emergency service.

Opening times

Monday to Friday: 8am - 8pm

Saturday: 8am - 5pm

Closed Sundays and Bank Holidays (unless otherwise stated)

The Walk‑in Centre is designed to manage minor, non‑urgent conditions, including but not limited to:

• Coughs, colds and flu‑like symptoms
• Earache and sore throat
• Minor cuts, bruises and burns
• Sprains and strains
• Insect bites and non‑complex animal bites
• Uncomplicated urinary tract infections
• Minor new‑onset eye conditions (e.g. irritation or conjunctivitis)

All treatment is subject to clinical judgement.

Where clinically appropriate, the RMO may refer patients to other services available at Syon Clinic, including:

• Private GP services
• Health Assessments
• Specialist consultant outpatient services
• Physiotherapy
• Treatment room services and minor procedures (local anaesthetic only)
• Diagnostic imaging, including CT, MRI, Ultrasound and X-ray
• Pathology services

Any associated costs will be explained in advance, and appointments can be arranged through the Reception Team. Patients may also choose to return to their NHS GP.

The Walk‑in Centre is not suitable for serious, unstable, or life‑threatening conditions. Patients under 18 or those presenting with symptoms suggestive of an emergency will be advised to attend the nearest NHS Accident & Emergency department. The nearest NHS A&E is located at West Middlesex University Hospital in Isleworth.

Where clinically indicated, 999 emergency services will be contacted without delay.

A list of our exclusion criteria is provided below, however, please note that this list is not exhaustive and additional exclusions may apply based on clinical assessment. Please review this before visiting the clinic.

Type of injury	Exclusion Criteria
Abdomen, chest, pelvis, or genitalia	Major injuries
Bites and stings	Associated anaphylaxis Airway involvement Human bites Bites to the face
Burns	>3% body surface area Electrical or inhalational
Cardiovascular	Chest pain with cardiac history Cardiac arrythmias Suspected PE (pulmonary embolism) or DVT (deep vein thrombosis)
Dermatological	Suspected meningococcal rash
Dental	Uncontrolled bleeding after extraction
Ear, Nose and Throat	Involving cartilage or ear drum Uncontrolled epistaxis and bleeding Foreign Body Airway obstruction (stridor, choking)
Eye	Penetration of globe and/or blood in anterior chamber Involvement of eyelid margin or tear Foreign body or suspected foreign body Suspected foreign body or corneal abrasion Red eye with pain or altered vision
Face	Uncontrolled epistaxis  Any laceration with cosmetic consequences or that requires suturing
Foreign bodies	Foreign body in the airway or rectum Suspected but non-visible foreign body in a deep and penetrating wound Foreign body in a wound overlying important anatomical structure
Gastrointestinal	Haematemesis Dehydration requiring intravenous fluids  Swallowed high risk foreign body or toxic substance  Abdominal pain in >70 years of age
Genito-urinary	Priapism
Gynaecological	>16 weeks pregnant with bleeding  Severe pelvic pain
Head	Signs of intoxication Confusion 2 or more episodes of vomiting
Limbs	Suspected fracture and/or dislocation Neurovascular deficit  On anti-coagulants
Neck	Off road vehicle incident, motorised or otherwise
Neurological	Sudden onset headache  Suspected stroke or TIA  Fitting episode or seizure
Wounds	Penetrating or deep injuries Severe crush injuries Suspected or actual tendon or nerve injuries Any wound that requires suturing Any wound that requires surgical interventions
Respiratory	Severe respiratory distress and/or stridor Cyanosis  Heavy haemoptysis

The Walk-in Centre is operational during these times:

Monday to Friday: 8am - 8pm
Saturday: 8am - 5pm
Closed Sundays and Bank Holidays (unless otherwise stated)

Syon Clinic does not have an on‑site pharmacy. Any prescribed medication should be collected from a local community pharmacy.