Complimentary Mini Advice Sessions

We’re excited to offer our you an opportunity to access expert health advice from our esteemed consultants at no cost! Enjoy a free, informal 10-minute session with one of our specialists. These mini advice sessions are designed to help you better understand your health and the treatment options available to you in a relaxed and welcoming setting. This is our way of supporting you with guidance from some of the most trusted professionals in the field.

Remaining 10-minute slots:

• Dr Paul Maxwell, Consultant Gastroenterologist: 13th December, 15:00-15:20
• Mr Ratukondla Ravikumar, Consultant Orthopaedic Surgeon: 3rd and 10th December, 09:00-09:20
• Mr Jonathan Hughes, ENT Consultant: 3rd and 10th December, 14:00-14:10
• Mr Akash Patel, Consultant Orthopaedic Surgeon : 29th January, 14:30-15:30
• Dr Dev Mukerjee, Consultant Rheumatologist: 4th December, 10:45-11:25

Each of our consultants specialises in a specific area of health. Below are the topics you can explore in your session, depending on which consultant you book with:

Mr Akash Patel, Consultant Orthopaedic Surgeon 

• Recommendations for managing sports injuries
• Insights into treatment options for hip and knee pain
• Guidance on the causes and prevention of knee pain

Mr Ratukondla Ravikumar, Consultant Orthopaedic Surgeon

• Recommendations for knee sports injury management
• Insights into hand, wrist, and elbow pain and surgical options
• Advice managing acute neck and back pain

• Strategies for managing hip and knee pain
• Insights into hip and knee minimally invasive surgery
• Advice on preventing hip and knee pain

Mr Jonathan Hughes, Consultant Ear, Nose and Throat Surgeon

• Advice on managing ear, nose, and throat discomfort
• Guidance on conditions like sinusitis, tonsillitis, and hearing loss
• Information on advanced treatment options

Mr Dev Mukerjee, Consultant Rheumatologist

• Advice on managing joint and muscle pain
• Guidance on conditions like arthritis and osteoarthritis
• Information on advanced treatment options

• Advice on managing digestive discomfort
• Guidance on conditions like Irritable Bowel Syndrome and acid reflux
• Tips for maintaining a healthy digestive system

Booking your free mini advice session is easy! Simply email us or call our Patient Liaison Officers, and they will be happy to help you schedule a convenient time. Spaces are limited, so we recommend booking soon to secure your session.

• Email: [email protected]
• Phone: 07540 921 208 or 07464 923 000

Free Mini Advice Sessions terms and conditions (“Terms”)

When we use the words “we”, “our” or “us” in these Terms we mean Circle Health Group Limited, a limited company incorporated and registered in England and Wales with company number 02164270 hose registered office is at 1st Floor, 30 Cannon Street, London, EC4M 6XH.  You can find everything you need to know about us, and our services on our website.

When you book a free 10 minute mini advice session (the “advice session”) at Kings Oak and Cavell Hospitals, you agree to the following terms and conditions:

1. We will provide a free 10 minute mini advice session to you, which consists of the following:

1.1. An advice session of up to 10 minutes in duration with one of our consultants during which you will be able to discuss your health concerns.

1.2. The consultant may refer you to diagnostics such as blood tests, X-rays, ultrasound, MRI, etc after your free advice session. Any further diagnostics, follow-up appointments or treatments will be payable and are not included as part of the free advice session.

1.3. The advice session will not include any form of hands-on treatment.

1.4. When required, the consultant will provide a referral letter or may advise booking a follow-up appointment. You can choose to proceed with these diagnostics as self-pay, discuss the plan with your insurance provider, or return to your GP for further advice. Any follow-up tests or appointments (including charges) will be agreed with you in advance.  Any further services provided by us will be governed by our private patient terms and conditions, which are available at: www.circlehealthgroup.co.uk/private-patients-terms-and-conditions

1.5 There are 28 free 10-minute advice sessions available to book with selected consultants, these are available to book via our Patient Liaison Officers and are subject to availability. 

2. We reserve the right to withdraw the offer of a free advice session as set out in these Terms at any time without notice.  

3. To book an advice session please contact our Patient Liaison Officers via [email protected] .  

4. By booking and accepting an appointment for the advice session, you agree to accept and comply with these Terms. We reserve the right to refuse the advice session to anyone who is in breach of these Terms.

5. Restrictions and requirements. Please note the following restrictions and requirements apply to the advice session:

5.1. You must be over the age of 18 to receive the advice session. 

5.2. The advice session is only available at Kings Oak and Cavell Hospitals. 

5.3. We may extend the list of hospitals offering the free advice session and will update these Terms to reflect such changes. 

5.4. Only one advice session per person is permitted and is subject to availability.

5.5. Employees of Circle Health Group Limited and their families are ineligible for a free advice session.

6. We may revise these Terms from time to time.  

7. If we decide to withdraw the free advice session at any time, and you have already booked your appointment, we will try to give you as much notice as possible to let you know that your appointment has been cancelled. 

8. If you cancel a booked advice session for any reason with less than 48 hours' notice or do not attend your booking, you will not be eligible to book another free advice session.

9. Personal information

9.1. We will need certain information from you that is necessary for us to provide the advice session, and this can be asked for by anyone involved in your care or treatment, including by staff at the relevant Circle hospital, by the specialist or other medical professional. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may not be able to provide you with the advice session.

9.2. Please note that your personal information will be used to process your access to the free advice session.  We are committed to protecting your personal data which we will use to provide the services you need. How we use any personal data you give us is set out in our Privacy Notice:  www.circleheathgroup.co.uk/privacy-notices

10. Events outside of our control

10.1. We will make every effort to provide your advice session on the date that we confirmed with you.  However, we cannot promise this, and we reserve the right to cancel or change the date of your advice session.  There may be delays or cancellations for any reason, such as because of an event outside our reasonable control.  Where this happens, we will try to give as much notice to you as possible and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our reasonable control.

10.2. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control.

11. General

11.1. We strongly advise that you avoid bringing any valuables or cash to the relevant hospital when you attend your advice session.  If you do nonetheless bring any valuables or cash, this is at your risk as we do not accept any responsibility for the theft, loss of, or damage to, any of your or your visitors’ cash, valuables or any other property that you or your visitors bring to the hospital.

11.2. The advice session will be provided by Circle Health Group Limited's employees.

11.3. If there is any problem with the services we provide, please contact us and tell us as soon as reasonably possible, and we will investigate the problem under our complaints procedure and try to repair or fix the problem as soon as we can. Please ask any member of staff at the relevant hospital for a leaflet about our complaints procedure.

11.4. You have legal rights in relation to services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Terms will affect these legal rights.

11.5. These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.

11.6. If there is any conflict or inconsistency between any marketing materials and these Terms, these Terms will take precedence.

11.7. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.